Submit a request

If you have an enquiry that isn't already covered by our Frequently Asked Questions, please complete and submit the contact form below.

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Depending on the nature of your contact, it may take up to 10 working days for a response. If you need urgent assistance please use our webchat facility or call our Contact Centre during our opening hours

Your email address

What is the nature of your enquiry?

Subject

Disclaimer for PET travel scheme/Balai Directive on Passenger Service

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Pet Transporter Company Name

*As it appears in the type 2 licence.

Pet Transporter Account Number(optional)

Title(optional)

First Name

Surname

Country of Residence

Daytime Contact Number(optional)

Charity Name(optional)

Registered Number(optional)

Where did this issue occur?

Browser (including version)

Device make & model

URL or page/screen where the error or problem occured

Was there an error message or error code?

What was the error message or error code (you can also provide a screenshot/video at the end of the form)

Was the error related to a My Eurotunnel account?

Email address associated with the My Eurotunnel account

Was the error related to a specific booking?

Have you already travelled?(optional)

Are you contacting us regarding your personal travel insurance or Motor breakdown?(optional)

Group Name(optional)

Reason for travel(optional)

For example: Charity/Car show

In which currency would you like the quote?

Would you like to pay in £ or €

Number of vehicles

Number of vehicles you are looking to book - must be 20 vehicles or more. PLEASE DO NOT USE THIS FOR COACH BOOKINGS - VISIT https://www.eurotunnel.com/uk/trade/coach-operators/

Vehicle type(optional)

Added Extras - if required(optional)

Are the vehicles modified, do they have low ground clearance or are they wide sports cars?(optional)

Ticket Type Required(optional)

Which direction will your journey be starting?(optional)

Which date would you like to travel out?(optional)

Preferred outward crossing time(optional)

Which date would you like to return?(optional)

Preferred return travel time(optional)

Address Line 1(optional)

Address Line 2(optional)

Postcode(optional)

What is the country you are travelling from?

Please note travel from Ukraine, Poland, Romania and Belarus require additional authorisation. For more information please visit https://www.gov.uk/government/news/new-rules-for-commercial-imports-of-pets-from-higher-risk-countries

Retiree Number(optional)

Vehicle Make and Model

Vehicle Registration Number (VRN)

Will you have a trailer?

What will be in the trailer?

Type 2 Certificate Number

Copies required, please attach to your request at the bottom of this form

Vehicle Approval Certificate Number

Copies required, please attach to your request at the bottom of this form

I confirm that I have applied for a Goods Movement Reference (GMR)(optional)

Copies required, please attach to your request at the bottom of this form

Goods Movement Reference (GMR)

Any French customs barcodes (envelope/MRN)(optional)

Is your vehicle registration on the GMR the same as the vehicle on your Eurotunnel booking?(optional)

Are you travelling under ATA/TIR Carnet?(optional)

Is your vehicle empty?(optional)

Driver's Name(optional)

Driver's Passport Number(optional)

Driver's Email Address(optional)

Driver's Contact Telephone number(optional)

Requests made with less than 2 working days notice will not be accepted(optional)

Please confirm acceptance of this.

Was your journey delayed?(optional)

My Journey was delayed(optional)

Ticket Type (cycle service)(optional)

Where did the incident occur?(optional)

What ticket type would you like?(optional)

Direction of Travel(optional)

Outward Travel Direction(optional)

Outward Travel Date(optional)

Pick up time (Folkestone to Calais)

Please select your preferred travel time - please note any request is subject to availability and will be confirmed to you as soon as possible.

Outward Pick up time (Calais to Folkestone)(optional)

Please select your preferred travel time - please note any request is subject to availability and will be confirmed to you as soon as possible.

Outward Travel Time(optional)

Return Travel Direction(optional)

Return Travel Date(optional)

Pick up time (Calais to Folkestone)(optional)

Please select your preferred travel time - please note any request is subject to availability and will be confirmed to you as soon as possible.

Pick up time (Folkestone to Calais)(optional)

Please select your preferred travel time - please note any request is subject to availability and will be confirmed to you as soon as possible.

Return Travel Time(optional)

If you bringing any pets, how many?(optional)

Number of Animals being transported

Number of Cats(optional)

Number of Dogs(optional)

Number of Ferrets(optional)

Item lost in(optional)

Number of cycles(optional)

Of which, how many are Electric cycles?

Number of cyclists(optional)

Please note tandem cycles are priced for 2 cycles/passengers.

Which currency would you like to pay in?(optional)

Which Retailer?

Value of voucher required

In which currency would you like the voucher?

I am a Flexiplus Customer (optional)

Booking reference number(optional)

Operating system (including version)

Are you using any adblocking addons, privacy addons, or using a VPN/Proxy on your device?

Please give details

Insurance Policy Number(optional)

Shareholder/LSC Reference(optional)

If you were you issued with a code on the day you travelled, enter it here(optional)

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here