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  1. Eurotunnel Le Shuttle Support
  2. Making a booking

Making a booking

Help and advice on ticket types, vehicles, and more

Vehicle

  • Vehicle types and sizes
  • Trailers and caravans
  • Can I change my vehicle details on arrival?
  • What should I do if I think I’ve been allocated to the wrong section of the shuttle?
  • Will I pay more if I'm towing a trailer or caravan?
  • Will adding a storage box, or putting bicycles on the rear of my car change the price I pay?
See all 12 articles

Ticket

  • What if my desired travel date is not available yet?
  • What's the difference between Standard, and Standard Refundable tickets?
  • About our ticket types
  • Am I able to purchase a ticket when I arrive?
  • What happens if my ticket expires?
  • How do I get a VAT receipt for my ticket?
See all 8 articles

Goods

  • What is the definition of commercial goods?
  • Dangerous Goods

Payment

  • Using voucher/discount codes on eurotunnel.com
  • Can I book online using a Credit Voucher (CV code)?
  • Will there be a charge if I pay using my credit card?

Other

  • Administration Service Fee
  • I'm blocked from accessing the Eurotunnel website
  • Why have your prices have changed/increased since the last time I looked?
  • How far in advance can I book?
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