Travelling with us

Journey

• What happens if I arrive early or late?
• How do I get to the Terminal?

Vehicle

• Gas containers
• I need to have Oxygen Cylinders in the car:
• Will my Car / Van / Campervan / Motorhome be too big?
• We are sharing a car, are there any parking facilities at your Folkestone terminal?
• Can I carry spare fuel?
• Can I travel in my LPG vehicle?

Passport

• I've lost my British passport in France what should I do?
• I have left my passport at home can I still travel?
• Does my baby need a passport?
• My Passport has expired can I still travel?
• Do I need a passport?

Pets

• Are there any designated pet exercise areas on either Terminal?
• Is there a drive thru at the Pet Reception?
• Do I need my booking number when I visit the Pet Reception?
• Do I have to bring my pet inside the Pet Reception?
• What happens if my dog doesn’t have the tapeworm treatment in time?
• When does the tapeworm treatment have to be applied to my pet dog?

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Goods

• Can I claim the Tax back on goods bought in the UK?

Other

• Eurotunnel Le Shuttle complaints procedure
• I'm pregnant can I still travel with Eurotunnel Le Shuttle?