Travelling with us

Gas & fuel containers

• Combination of portable and fixed containers
• Fixed gas containers (tanks, etc.)
• Portable gas containers (cylinders/bottles, etc.)
• Gas used for domestic services
• I need to have Oxygen Cylinders in the car
• Can I carry spare fuel?

Journey

• What happens if I arrive early or late?
• How do I get to the Terminal?
• Check-in times
• What happens if I miss my departure time?
• Are there toilets onboard the shuttle?
• How long does the crossing last?

Vehicle

• Electric vehicle charging

• Can I travel in a rented or leased vehicle?
• Will my Car / Van / Campervan / Motorhome be too big?
• We are sharing a car, are there any parking facilities at your Folkestone terminal?
• Can I travel in my LPG vehicle?

Passport

• I've lost my British passport in France what should I do?
• I have left my passport at home can I still travel?
• Does my baby need a passport?
• My Passport has expired can I still travel?
• Do I need a passport?

Goods

• What personal food, plant and animal products can I transport into the UK from France
• What personal food, plant and animal products can I transport into France from the UK
• How do I register to purchase Duty Free goods at the Eurotunnel Folkestone terminal?
• Can I claim the Tax back on goods bought in the United Kingdom?

Pets

• Pre-travel requirements for pets
• Pet check-in and facilities
• Dog tapeworm treatments

• Brexit and pet travel
• Is there a limit to the numbers of dogs, cats or ferrets I can take?
• Can I take my horse to the Continent?
• Guide and Assistance dogs
• Can I add pets to a booking I have made already?
• Does my dog need a muzzle when travelling?

Other

• Is Eurotunnel affected by industrial strike action in the UK?
• Are Eurotunnel providing any support to Ukraine?
• What is the complaints procedure for delays or service issues related to the border authorities?
• Eurotunnel Le Shuttle complaints procedure
• I'm pregnant can I still travel with Eurotunnel Le Shuttle?