Travelling with us

Journey

• Coronavirus / COVID-19
• What happens if I arrive early or late?
• Can you smoke on the train?
• What happens if I miss my departure time?
• Is there a Duty Free Shop?
• How long does the crossing last?

See all 9 articles

Vehicle

• Can I travel in a rented or leased vehicle?
• Gas containers
• I need to have Oxygen Cylinders in the car:
• Will my Car / Van / Campervan / Motorhome be too big?
• We are sharing a car, are there any parking facilities at your Folkestone terminal?
• Can I carry spare fuel?

See all 7 articles

Passport

• I've lost my British passport in France what should I do?
• I have left my passport at home can I still travel?
• Does my baby need a passport?
• My Passport has expired can I still travel?
• Do I need a passport?

Pets

• Brexit and pet travel
• What are the Pet Reception opening hours?
• I am travelling with my rabbit, what do I need to do?
• Is there a limit to the numbers of dogs, cats or ferrets I can take?
• Where do I check-in my pet on the Folkestone Terminal?
• Where do I check-in my pet on the Calais Terminal?

See all 34 articles

Goods

• What personal food, plant and animal products can I transport into France from the UK
• How do I register to purchase Duty Free goods at the Eurotunnel Folkestone terminal?
• Can I claim the Tax back on goods bought in the United Kingdom?

Other

• Eurotunnel Le Shuttle complaints procedure
• I'm pregnant can I still travel with Eurotunnel Le Shuttle?