Travelling with us

Journey

• Coronavirus / COVID-19
• What happens if I arrive early or late?
• Can you smoke on the train?
• What happens if I miss my departure time?
• Is there a Duty Free Shop?
• How long does the crossing last?

See all 10 articles

Vehicle

• Can I travel in a rented or leased vehicle?
• Gas containers
• I need to have Oxygen Cylinders in the car:
• Will my Car / Van / Campervan / Motorhome be too big?
• We are sharing a car, are there any parking facilities at your Folkestone terminal?
• Can I carry spare fuel?

See all 7 articles

Passport

• I've lost my British passport in France what should I do?
• I have left my passport at home can I still travel?
• Does my baby need a passport?
• My Passport has expired can I still travel?
• Do I need a passport?

Pets

• Will Brexit affect my Pet Passport?
• Are there any designated pet exercise areas on either Terminal?
• Is there a drive thru at the Pet Reception?
• Do I need my booking number when I visit the Pet Reception?
• Do I have to bring my pet inside the Pet Reception?
• What happens if my dog doesn’t have the tapeworm treatment in time?

See all 29 articles

Goods

• Can I claim the Tax back on goods bought in the United Kingdom?

Other

• Eurotunnel Le Shuttle complaints procedure
• I'm pregnant can I still travel with Eurotunnel Le Shuttle?