The documents need to be checked and verified by our teams - this is usually completed in under 48hrs, and are prioritised based on time to departure. They may not be validated until 1-2hrs prior to travel on busy days.
If this process is not complete by the time you arrive at our terminals, we have facilities to validate them on-site. You do not need to be concerned or call our Contact Centre for assistance.
You will receive a confirmation email when all your documents are validated.
You can check the status if your documents by logging into your booking (more details here) and viewing the booking summary.
We recommend checking the status just before arriving at our terminal to avoid any unnecessary waiting on-site.