Ensure you have allowed both Push Notifications and Location services (set to Always, and enable Precise Location) on your device for the My Eurotunnel app. Both of these are required in order for the app to work correctly.
Articles in this section
- Where can I download the app from?
- Can I add a standalone (one-off "guest" booking) to the My Eurotunnel app?
- My booking isn't displayed in the My Eurotunnel app
- Why can't I add my pre-travel Health Declarations in the My Eurotunnel app?
- What devices are support by the app?
- What permissions does the app need on my device, and why?
- I've made a booking, but it's not showing up in the app
- I'm not receiving push notifications in the My Eurotunnel app
- The My Eurotunnel App is not displaying in my selected language