Refundable tickets:
If you have purchased a ticket that allows cancellations such as a “Standard Refundable” ticket, Frequent Traveller or Flexiplus ticket, please complete this form to submit a cancellation request.
Non-refundable tickets:
Most tickets can be amended online by clicking here. You can amend multiple times without amendment fees. If you are unable to amend your ticket online, please don’t worry if you can’t get through to us on the phone.
Bookings made with Tesco or other discount vouchers
If you have purchased a ticket in full or part using a Tesco or other discount voucher, please contact us by phone to amend your booking.