How do I cancel a booking

Please note – This form must not be used for any ticket type other than those specified below. Ticket amends can be completed online – please do not use this form to request an amendment.

Unused bookings made with certain ticket types can be cancelled or refunded online. These are:

• Standard Refundable (not "Standard" - see ticket terms and conditions)
• Flexiplus
• Short Stay Flexiplus
• Frequent Traveller Flexiplus (cancellation only*)
• Frequent Traveller (cancellation only*)
• Frequent Traveller Day Trip (cancellation only*)

 * legs will be credited back to the Frequent Traveller wallet they were booked with.

To cancel a booking made with one of these ticket types, simply submit a request online. Please allow 14 working days for a response.

Submit a cancellation request

 If you wish to cancel a part-travelled booking, please call our Contact Centre.

If you wish to amend rather than cancel a booking, you can do so via My Eurotunnel.