How do I cancel a booking

If you wish to amend rather than cancel a booking, you can do so via My Eurotunnel.

Unused bookings made with the below ticket types can be cancelled online (excluding bookings made with vouchers, or with pets or insurance):

• Standard Refundable (not "Standard" - see ticket terms and conditions)
• Flexiplus / Short Stay Flexiplus*
• Frequent Traveller / Frequent Traveller Flexiplus

To cancel a booking online:

• My Eurotunnel bookings: Log into your account, view the booking you wish to cancel and select "Cancel booking".
• Guest bookings: Log into your booking and select "Cancel booking".

For all other bookings please submit a cancellation request.

If you wish to cancel a part-travelled booking, please call our Contact Centre.

* bookings upgraded from Standard to Flexiplus or Short Stay Saver to Short Stay Flexiplus will be only be eligible for a refund of the upgrade cost, not the total cost of the booking.