If you wish to amend rather than cancel a booking, you can do so via My Eurotunnel.
Unused bookings made with the below ticket types can be cancelled online (excluding bookings made with vouchers, or with pets or insurance):
- Standard Refundable (not "Standard" - see ticket terms and conditions)
- Flexiplus / Short Stay Flexiplus*
- Frequent Traveller / Frequent Traveller Flexiplus
To cancel a booking online:
- My Eurotunnel bookings: Log into your account, view the booking you wish to cancel and select "Cancel booking".
- Guest bookings: Log into your booking and select "Cancel booking".
For all other bookings please submit a cancellation request.
If you wish to cancel a part-travelled booking, please call our Contact Centre.
* bookings upgraded from Standard to Flexiplus or Short Stay Saver to Short Stay Flexiplus will be only be eligible for a refund of the upgrade cost, not the total cost of the booking.