Eurotunnel is an authorised pet carrier and does not prevent any dog from accessing its service where the animal meets the requirements of the DEFRA Pet Travel Scheme (PETS) and EU entry requirements.
The Assistance Dogs International (ADI) and International Guide Dogs Federation (IGDF) programmes in the UK are noted to demonstrate how they verify the way the user has been taught to supervise the dog in a responsible way to carry out a specific task to assist a disabled person, or person with a medical condition which requires the use of an assistance dog, without which they could not access a service. To ensure genuine assistance dog users are able to exercise their rights and ensure the legitimacy of assistance dogs, the current UK guidance is that the standards of training, behaviour and health that should be applied in relation to international travel have been established by ADI or in the case of Guide Dogs, to the standards set by the IGDF.
In line with other international carriers (including those who are not authorised to carry pets but are obliged to carry ADI and IGDF registered dogs which also meet the criteria of the PETS travel scheme) Eurotunnel accepts, free of charge, assistance dogs certified by an organisation that is a full member of ADI and IGDF, the accrediting bodies for assistance dog organisations worldwide.
The Government does advise that people who travel with guide or assistance dogs check with the travel company, if the organisation that trained your dog is not a member of either association (ADI or IGDF) Bringing your pet dog, cat or ferret to Great Britain: Guide and assistance dogs - GOV.UK (www.gov.uk).
As an authorised carrier of pets, Eurotunnel does not exclude access to its service to any dog which meets the PETS criteria and pays the relevant fee.