To correctly allocate you a space on our shuttles we need to know the dimensions of the vehicle you are travelling with.
This can be easily done using one of three methods;
1. Vehicle registration
If your vehicle is registered in the UK or France, you can simply enter your vehicle registration and search for your vehicle.
2. Make and Model
If we are unable to find your details from your registration number, your vehicle is registered outside of the UK/France, or you do not know it, you can search for the make and model of your vehicle yourself.
Please note: This option isn't available for motorcycle users. If you are travelling with a motorcycle, use the vehicle registration search, or the "type and size" option.
If you are unable to find your specific vehicle using the above methods, you can still make a booking by telling us the type of vehicle, as well as its approximate length and height.
Whichever method you use, we will still request a registration number during the booking process so that we can detect your arrival at check-in for fast and smooth processing.
Maximum size: the maximum size of combined vehicle and trailer/caravan we can transport is 18 meters (59ft).
Booking with a modified vehicle (restricted mobility customers)
If your vehicle is larger and specially modified to accommodate your needs, you will need to be able to provide evidence of the requirements or modifications in order to register its status as an adapted vehicle to ensure the best price. Contact us to register your vehicle.
Once registered you will be able to book using your My Eurotunnel account, or by calling +44 (0) 3443 35 35 35
Some vehicle models can be classified as either a van or a minibus, so we will need to confirm exactly which type of vehicle you are booking, and in the case of a van that you are not carrying any commercial goods (if you are, you will need to book with our Freight service).
If we detect that your vehicle is a campervan or has been converted into a campervan we will ask you to confirm this so that the appropriate checks can be carried out by our safety teams at the terminal.
We will also need to know the overall size of your campervan, including anything (including vehicles) mounted on the rear, as shown below:
Low ground clearance and wide sports cars
We may detect that your vehicle (despite being under the 1.85 meters high) is better suited to our Single Deck shuttles due to its low ground-clearance, width, or scissor/gull-wing doors.
Our Single Deck shuttles can accommodate wider vehicles, and do not require driving up the ramps to the upper deck during loading. If your vehicle is not detected as being wide/low but you wish to request this type of allocation, please book via our Contact Centre.
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